Aim of any business organization is to survive in the market for a long term and for that they have too do the customer survey so as to get know that the customers are satisfied or not. And in the same way to know the customers satisfaction and for increasing their company’s reputation Checker’s and Rally’s store also conducts the same. Checker’s and Rally’s is a well known restaurant, earlier they were two separate outlets later on they decided to merge their businesses. So as to attract the customers and to observe the needs of customers Checker’s and Rally’s creates guestobsessed survey.
Only thing that one needs to give their feedback is the receipt from the store, now enter into the website www.guestobsessed.com and providing the information that is being required by the site. All customers of the Checker’s and Rally’s can involve in their guest obsessed survey and that’s why they have kept it very simple and do not uses the complex requirements.
Requirements to participate in Guestobsessed Survey:
1. Receipt from the store:
For getting entered into the guest obsessed survey one needs to get the receipt from Checker’s and Rally’s restaurant. One would need to keep safe there receipts because on the survey portal, they are going to ask many receipt details. And the survey portal will also be asking that when you came the outlet, every receipt will get expired within 30 days after buying the product or services. After 30 days one is not allowed to use that receipt under the survey portal.
2. Internet access:
It is very easy to access the portal, it is not accessible with the computer only as it is accessible from mobile phones, tablets too. If computer is not available then the customer is allowed to access the guest obsessed survey from their smart devices like tablets and mobile phones but it should be made sure that the device is having an internet connection. Without internet connection it will not work.
3. Writing utensils:
Whereas it is not a major requirement in guest obsessed survey. In this the customer has to prepare there own tool of writing such as pen or pencil, as the customer will need to write down the validation code at the end of the survey. To get able for redeeming the survey offer from Checker’s and Rally’s the customer will need to present this code. So when the page of survey gets displayed one should write down the validation code and in the next purchase the customer can present it to the staff of Checker’s and Rally’s restaurant.
Also check Gap Factory Survey
Rules For Guest Obsessed Survey:
- Only one person is allowed to do the survey with one receipt that one receipt is valid for a single person only.
- The customer must not be a minor person that is he/ she Should be of 18 years or more, has attained a majority.
- For the survey the customer who is having a permanent resident in united states is allowed to do the guest obsessed survey.
- Online Method
- By Mail
How www.Guestobsessed.com Survey Site Works (online method):
- After visiting the site the page will load and now one needs to select the language which will be more preferable by the customer
- Now one have too enter the 4 digit code number in the given field
- Now enter the date in the second text field and after that enter the check number in the third text field
- After filling all the above details one needs to click on the start survey button
- In the survey one needs to answer the questions honestly to the questions which have been given there, the question will be like that what was the quality of food? Was store clean? Services provided? Atmosphere? Etc.
- Once the survey is submitted now one will get a code which they need to note down with them to win sandwich.
Access the guest obsessed survey by Mail Method:
In this method one has to print there
Date of birth
On the post card and they are required to send it via mail to the address;
Checkers Drive-In Restaurants, Inc.
4300 West Cypress St. Suite 600
Tampa, FL 33606.
How To Contact Checker’s and Rally’s Customer Services:
As its been already mentioned that these two have merged and that’s why they are having the same headquarters but they are having different websites. To check out the details of Checker’s one needs to go at checkers.com and while to check out the details of Rally’s one needs to go to the rallys.com.
Customer can contact them through:
- Phone: calling to the customer care service of the Checker’s and Rally’s is the simplest way to get in touch with them, the customer care number is 1800800872. They also are pleased to know the feedback on the phone only.
- Mail: for the general enquiry one can also send the mail to the headquarters of Checker’s and Rally’s. The mailing address is Checkers Drive-In Restaurants, Inc.
- t Cypress St. Suite 600
Tampa, FL 33606.
- Website feedback form: And by giving the feedback on the site also can get the customer in touch with the Checker’s and Rally’s.
For the customers of Checker’s and Rally’s this guest obsessed survey is a way in they can speak whatever their mind speaks. In this the customers are allowed to tell their experience about the visit to Checker’s and Rally’s outlet. To enter into the survey the customer only needs the Checker’s and Rally’s receipt, which they can do with two methods that is from online method and from by mail method. And then they are allowed to tell their opinion about the prices, services, about the food and regarding the atmosphere and cleanliness of the outlet. And as a award for the Guestobsessed survey the customers will be getting a validation code of the Checker’s and Rally’s from which next the customer can redeem it so as to get a free sandwich from the Checker’s and Rally’s restaurant.